Why am I being charged for shipping on my order?
Free standard shipping is only offered on U.S. orders. Orders of $199 or more will qualify for free Ground shipping. If you choose to upgrade shipping service, the charge will be added to your subtotal at checkout.
Do you ship internationally?
International Shipping is available for the following countries: Canada, Mexico, and Australia. International orders will be shipped UPS Worldwide Standard for a flat rate of $30.00.
I placed an order with overnight shipping and I still have not received it. Where is my order?
Orders processed with expedited shipping placed BEFORE 2 PM EST M-F will ship the SAME business day.
Orders processed with expedited shipping placed AFTER 2 PM EST M-F will ship the NEXT business day.
Where are my tracking details / package?
Shipping confirmations are sent by email at the end of the day after all orders have been processed. The designated carrier has to receive and scan the package before tracking will update.
DOMESTIC ORDERS: Please allow up to 72 hours for the carrier to update their shipping records. Most standard orders ship with UPS SurePost.
NOTE: All carriers provide an estimated delivery date. Service delays, weather, as well as other conditions can impact final delivery. Please check the carrier's website using the tracking number provided.
When will my order ship?
Most standard delivery orders placed before 2 PM EST M-F will ship the same day (M-F). During peak periods the order may ship the next business day.
On all U.S. standard delivery orders, the package will be shipped with UPS SurePost. Your shipping confirmation email will provide you with specific carrier and tracking information.
Orders processed with expedited shipping placed before 2 PM EST M-F will ship the same business day*. *Please note for expedited delivery orders: UPS does not deliver on Saturday or Sunday for most orders.
All orders are batch-processed during the day. Shipping confirmations are sent during the evening on the day your order is processed for shipping.
How will my order ship?
DOMESTIC SHIPPING DETAILS
Standard Shipping in the United States is FREE! Most orders placed before 2 PM EST will ship the same day (M-F). During peak periods the order may ship the next business day.
On all U.S. Standard delivery orders, the package will ship through UPS SurePost.
Expedited Shipping is available for an additional charge during the checkout process. Orders placed before 2 PM EST M-F will ship the same business day*.
*On all expedited orders placed on Friday before 2 PM, UPS does not deliver on Saturday or Sunday to most locations. An overnight order would be picked up for processing Friday, however, would not deliver until at least Monday. An order with 2-day service would be delivered Tuesday.
SPECIAL NOTE: All orders placed to PO Boxes or APO/FPO’s are only shipped with USPS and may not be expedited.
INTERNATIONAL SHIPPING DETAILS
International Shipping is available for the following countries: Canada, Mexico, and Australia. International orders will be shipped standard through UPS for a flat rate of $50.00. You will receive a UPS tracking number to check the status of your order.
What are your shipping times?
Due to COVID-19, shipping carriers are not guaranteeing shipping times, even for expedited orders. Please check the carrier's website with your tracking info to find estimated delivery times.